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  1. Help Center
  2. Exchanges and refunds

Exchanges and refunds

Changes

  • Change flight in case of positive or suspected COVID-19 case
  • What is the flexibility policy?
  • Did you buy a ticket redeeming fully or partially with LifeMiles miles?

Refunds or returns

  • How can I ask for a refund of my ticket or an exemption?
  • What do I need to consider when requesting a refund?
  • What are the types of reimbursement?

Compensation

  • What are offsets?
  • When can I receive compensation?
  • How can I use my baggage voucher?
  • Copyright © 2022 Avianca Group International Limited. All rights reserved.
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