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Exchanges and refunds
Exchanges and refunds
Changes
Change flight in case of positive or suspected COVID-19 case
What is the flexibility policy?
Did you buy a ticket redeeming fully or partially with LifeMiles miles?
Refunds or returns
How can I ask for a refund of my ticket or an exemption?
What do I need to consider when requesting a refund?
What are the types of reimbursement?
Compensation
What are offsets?
When can I receive compensation?
How can I use my baggage voucher?
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