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  1. Help Center
  2. Baggage

Baggage

Carry-on baggage

  • What is a personal article?
  • What is carry-on baggage and how can I purchase it?

Checked baggage

  • Where can I buy more checked baggage and how much does it cost?
  • What are the weight and dimensions allowed for hold or checked baggage?
  • What happens when my baggage is oversized or overweight?
  • What are luggage tags and why are they important?

Sports and special baggage

  • Can I bring my sports equipment?
  • Can I travel with musical instruments and works of art?
  • What should I do if I am travelling with firearms?
  • Can I transport human remains?

Restricted items in baggage

  • Do I need approval from the airline to transport some items?
  • What items are not allowed in my luggage?
  • Can I carry food in my luggage?

Problems with my baggage

  • What should I do if my bag is damaged or looted during the trip?
  • What should I do if my baggage is delayed in delivery?
  • What can I do if I forgot an item on the plane?
  • To what extent is the airline responsible for items in hold baggage?
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