Skip to main content
Deals and offers
What is a personal article?
What is carry-on baggage and how can I purchase it?
Where can I buy more checked baggage and how much does it cost?
What are the weight and dimensions allowed for hold or checked baggage?
What happens when my baggage is oversized or overweight?
What are luggage tags and why are they important?
Sports and special baggage
Can I bring my sports equipment?
Can I travel with my wheelchair?
Can I travel with musical instruments and works of art?
What should I do if I am travelling with firearms?
Can I transport human remains?
Restricted items in baggage
Do I need approval from the airline to transport some items?
What items are not allowed in my luggage?
Can I carry food in my luggage?
Problems with my baggage
What should I do if my bag is damaged or looted during the trip?
What should I do if my baggage is delayed in delivery?
What can I do if I forgot an item on the plane?
To what extent is the airline responsible for items in hold baggage?
Powered by Zendesk