Skip to main content
English (US)
Español (Latinoamérica)
Português
WhatsApp
Deals and offers
English (US)
Español (Latinoamérica)
Português
Help Center
Your booking
Your booking
Purchase support
Did you have a problem with your online purchase?
Changes
Can I change my flight if I am COVID-19 positive or suspect?
Did you buy a ticket redeeming fully or partially with LifeMiles miles?
What is the flexibility policy?
Refunds
Can I get a refund for an additional service?
What are the types of reimbursement?
What do I need to consider when requesting a refund?
How can I ask for a refund of my ticket or an exemption?
What is the Avianca UATP Card?
See all 6 articles
Compensation
What are offsets?
When can I receive compensation?
How can I use my baggage voucher?
Search by topic
Powered by Zendesk