Skip to main content
Logo Logo
English (US) Español (Latinoamérica) Português
WhatsApp Deals and offers
English (US) Español (Latinoamérica) Português
  1. Help Center
  2. Your booking

Your booking

Purchase support

  • Did you have a problem with your online purchase?

Changes

  • Can I change my flight if I am COVID-19 positive or suspect?
  • Did you buy a ticket redeeming fully or partially with LifeMiles miles?
  • What is the flexibility policy?

Refunds

  • Can I get a refund for an additional service?
  • What are the types of reimbursement?
  • What do I need to consider when requesting a refund?
  • How can I ask for a refund of my ticket or an exemption?
  • What is the Avianca UATP Card?
  • See all 6 articles

Compensation

  • What are offsets?
  • When can I receive compensation?
  • How can I use my baggage voucher?
  • ©2023 Avianca Group International Limited. All Rights Reserved.
Search by topic
Powered by Zendesk