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  1. Help Center
  2. Most consulted topics

Most consulted topics

Travel requirements

  • What documents do I need to travel?
  • What are the Covid-19 health restrictions for travel?
  • What are Avianca's care and protection protocols?

Baggage

  • Carry-on baggage
  • Checked baggage
  • Sports and special baggage
  • Restricted items in baggage
  • Problems with my baggage

Your booking

  • Purchase support
  • Changes
  • Refunds
  • Compensation

Special assistance

  • Traveling to or from Brazil (MEDIF)
  • What are the requirements for travel if I have a special medical condition?
  • What should I do if I need special assistance services for my trip?
  • Can I travel with my wheelchair?
  • How is the food service on board?
  • Is there a medical guide for passenger transport?

Flying with kids

  • What do I need to consider when travelling with a baby or a minor?
  • How is the unaccompanied minors service?

Pets on board

  • How do I fly with my pet in the cabin?
  • How do I fly with my pet in the hold?

Avianca Experience

  • How can I reserve my seat?
  • What is Priority boarding and how does it work?
  • Discover our new onboard menu
  • ¿How can I access the Avianca Lounges?
  • Avianca On Air: our in-flight entertainment service
  • Can I purchase medical assistance for my trip?
  • See all 7 articles
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