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  1. Help Center
  2. Most consulted topics

Most consulted topics

Avianca UATP Card

  • What is the Avianca UATP Card?
  • How can I use the Avianca UATP Card?
  • Where can I check the balance of my Avianca UATP Card?
  • What is the difference between the Avianca UATP Card and Avianca Bonus?

Exchanges and refunds

  • Changes
  • Refunds or returns
  • Compensation

Buy on Avianca.com

  • What are Avianca's fares?
  • How to make a group trip?
  • Where are the recommended places to travel?
  • Did you have a problem with your online purchase?

Information before travelling

  • Documents and requirements
  • COVID-19 Measures
  • Check-in and flight status
  • Special services
  • Special medical conditions

Baggage

  • Carry-on baggage
  • Checked baggage
  • Sports and special baggage
  • Restricted items in baggage
  • Problems with my baggage

Additional services

  • Pets on board
  • How can I reserve my seat?
  • What is Protected Cancellation?
  • Can I book transport and accommodation services for my destination?
  • How can I take a PCR test before travelling?
  • Can I purchase medical assistance for my trip?
  • How can I freeze my fare with Time to Think?
  • See all 8 articles
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