Avianca On Air: our in-flight entertainment service

Avianca On Air is our new in-flight entertainment service that is being progressively configured on our A320 aircraft.

Learn how to enjoy the best content on your flights and have a different travel experience from your phone, tablet or computer. Find below all the information you need to have an incredible experience:

How can I access Avianca On Air?

In order to access the platform, you will have to follow four simple steps:

  1. Activate airplane mode on your device
  2. Activate the Wi-Fi* and connect to the AVIANCA network.
  3. Open your browser and type in aviancaonair.com
  4. Access the platform and complete registration

*This Wi-Fi network is exclusive for using the Avianca On Air platform.

What can I find in the platform?

A varied entertainment program for all audiences including videos, press and magazines, games, real-time flight information and much more.

What can I do if Avianca On Air does not work?

  • If you are using a mobile device or tablet, please make sure that it has a version 4.4 or higher on Android or a version 10.2 or higher on iOS.
  • Please check that you are using one of the following browsers: Google Chrome, Safari, or Firefox. This will ensure that the browsing experience is optimal.
  • If you are accessing the platform with an iOS device, use the Safari browser.
  • If you complete the following steps and continue to experience issues, please log out and log back in.

Why can't I watch a movie on my iOS device?

The device will not be able to play movies if it is running version 10.1.2 or 10.1.1. However, you can enjoy all other entertainment sections (TV, newspapers and magazines, children's content, music and much more). To avoid this in the future, we recommend that you update the software version of your device when you arrive.

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