Travel care-free! We know that unforeseen events may happen, so, now you can protect your reservation. This service allows you to cancel your fare without penalty.
*Some taxes are non-refundable. Validate terms and conditions here.
- What happens when I make a voluntary change?
As long as you have not started your trip, you can use the service. Remember that cancellations can only be requested 2 days before the flight for domestic destinations and 5 days for international destinations.
- What do I get refunded?
The value of the ticket and taxes are refunded, including non-refundable taxes. The additional services purchased separately or that are not included in your fare are non-refundable.
- In whose name is the Avianca UATP card issued?
It is issued for the customer, who appears as the owner of the ticket.
- If you purchased Protected Cancellation and subsequently did an upgrade to Business Class, but do not get to travel, what happens to the refund?
If you paid for an upgrade to Business Class, you will be refunded only if the cancellation is requested within the stipulated times and while the trip has not begun.