What are Avianca's care and protection protocols?

You are the most important thing to us, which is why we have implemented our biosecurity protocols, following the recommendations of the International Air Transport Association (IATA), so that you and all our passengers can feel safe during the purchase, check-in, documentation, boarding, flight and baggage reclaim processes. Find out more about Avianca Biocare below and download our free travel guide. 

What is Avianca Biocare?

Travel with peace of mind with Avianca BioCare

We have ensured that we comply with the biosecurity measures required by the different governments so that you have peace of mind throughout your trip.

Before travelling At the airport During the fligh After the flight

Biosafety kit: always wear your disposable mask, remember to change it every 8 hours. Entry requirements for your destination: check the documents you need to travel. COVID-19 tests, forms and more. Cabin baggage: check your baggage allowance before going to the airport and try to travel as light as possible for comfort. Personal items: carry headphones, reading material, etc. to reduce handling of items on board. Online check-in: save time and do it from our app or website as a self-care measure. In some countries you will have to go to the airport counter to confirm any required information. We also recommend you use all our digital self-service channels. Arrival at the airport: check the arrival time allowed in each country. Remember that some airports have restrictions on the entry of accompanying persons.

Plan your trip

Please note the turnaround time for COVID-19 test results where applicable, so that you present yourself with complete documentation. If you have symptoms such as fever, persistent dry cough, sore throat, headache, body aches, shortness of breath or are COVID-19 positive, you will not be able to travel.

Mask: its use is mandatory at all stages of your trip. Social distancing: remember to maintain the distance of 2 metres/6 feet required by the authorities. Protective equipment: all our personnel are provided with face masks, gloves and other protective equipment. Avianca Lounges: food and beverages are available in individual packages and there will be no reading material available. Boarding: regardless of elite status, boarding will be from the back to the front in small groups and disembarkation from the front to the back. You should be attentive to calls in the lounge.

Travel responsibly

Do not show up for your flight if you are awaiting a COVID-19 test result, if you are a positive case or if you have respiratory symptoms. Arrive at the airport with your documentation ready. There will no longer be a temperature check at the airport, so it will not be necessary to take your temperature at check-in or when boarding the plane.

Mask: use it during the whole trip and change it every 8 hours. In-flight announcements: they will inform you about biosecurity measures and requirements to be met during the flight. Air filters: our aircraft have HEPA filters that capture 99.97% of airborne particles and cool the cabin. These filters perform similarly to hospital operating rooms or industrial clean rooms. In addition, the cabin air system delivers approximately 50% outside air and 50% filtered and recirculated air, meaning that the air supplied is essentially sterile.  Crews: our personnel on board wear face masks, gloves and other personal protective equipment. They are also prepared to act according to established safety protocols. Follow all their recommendations. Social distancing: the crews must keep the required distance so they will not be able to help you with your luggage. Disinfecting towels: Disinfecting towels will be available on some flights. In-flight service: available only on some flights where food and beverages will be served in individual packages. In-flightentertainment: bring entertainment and comfort material on board. Blankets will only be available on flights to Europe and night flights over 5 hours. The entertainment system will be on (use it with your own headphones) on flights longer than 3 hours. On all other flights there will be no pillows, blankets or other items and the entertainment system will not be available. Fly safe Our aircraft are being fully disinfected so that you can fly with greater peace of mind. When you board the plane, we recommend that you find your seat early and do not change seats during the flight. Avoid talking.

Entry protocols: comply with the measures in force in the country you are travelling to (quarantines, preventive isolation, among others). Social distancing: maintain the 2m/6ft distance required by the authorities until you have finished your journey. Arriving at your destination Report any symptoms to the health authorities at your destination. Keep an eye on your email, where we will inform you of any recommendations. In case of changes, remember to use our digital self-management tools.

Which mask should you use for your trip?

Permitted masks   Masks NOT allowed   You must always travel with surgical or standard non-valved masks, which comply with the established manufacturing indications. Anti-gas" masks or masks with external filters, valve masks, scarves, bandanas and masks without face shields are not permitted for flying.  Important In order to prevent contagion and to take care of passengers and employees, we have once again updated our biosecurity protocols and as of 14 April 2021 will only accept the use of surgical or standard non-valved surgical masks and those made of fabric* on its flights.