What are Avianca's care and protection protocols?

You are the most important thing to us, which is why we have implemented our biosecurity protocols, following the recommendations of the International Air Transport Association (IATA), so that you and all our passengers can feel safe during the purchase, check-in, documentation, boarding, flight and baggage reclaim processes. Find out more about Avianca Biocare.

What is Avianca Biocare?

Travel with peace of mind with Avianca BioCare

We have ensured that we comply with the biosecurity measures required by the different governments so that you have peace of mind throughout your trip.

Before traveling At the airport During the flight After the flight
  1. Mask: Get your face mask ready, remember its use is mandatory on board only for flights operating to/from Colombia, in compliance with sanitary guidelines of the Colombian authorities.
  2. Entry requirements for your destination: check the documents you need to travel. COVID-19 tests, forms and more.
  3. Cabin baggage: check your baggage allowance before going to the airport and try to travel as light as possible for comfort.
  4. Personal items: carry headphones, reading material, etc. to reduce the handling of items on board.
  5. Online check-in: save time and do it from our app or website as a self-care measure. In some countries, you will have to go to the airport counter to confirm any required information. We also recommend you use all our digital self-service channels.
  6. Arrival at the airport: check the arrival time allowed in each country. Remember that some airports have restrictions on the entry of accompanying persons.

Plan your trip

Please note the turnaround time for COVID-19 test results where applicable, so that you present yourself with complete documentation. If you have symptoms such as fever, persistent dry cough, sore throat, headache, body aches, and shortness of breath, or are COVID-19 positive, you will not be able to travel.

Important

In order to prevent contagion and to take care of passengers and employees, we have once again updated our biosecurity protocols and as of 14 April 2021 will only accept the use of surgical or standard non-valved surgical masks and those made of fabric* on its flights.

General recommendations
  • Remember that it is compulsory to wear a surgical mask during the entire trip. Therefore, we advise you to bring at least two for an eventual change.

  • In people over 65 years of age, we recommend the use of N95 masks.

  • Remember to renew your mask every 8 hours.

  • As an additional recommendation and considering the evolution of the Omicron variant, the Colombian Ministry of Health has also suggested the use of N95 masks for all travelers on domestic and international flights.
  • According to Resolution 1517 of 1 September 2020 of the Ministry of Health, on domestic flights in Colombia, there is a restriction on liquids and gels in hand luggage, with a maximum allowance of 355 milliliters. This restriction also applies to international flights departing from Colombia to other countries where the maximum amount allowed is 100 milliliters or 3.4 ounces.
  • Both boarding and disembarkation will be in rows, guided by the crew to ensure order and distance. We recommend that you pay close attention to the instructions and do not get up until your line is called.
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