Buy your ticket directly on our website or at the airport by visiting our Avianca Lounges. Also, if you are a LifeMiles member or traveling on one of the Star Alliance airlines, you can access our lounges at domestic and international airports where available, presenting your boarding pass and ID.
Please note:
Hours may vary according to city and availability. For flights within Colombia, Avianca Lounges are open from 3:35 a.m. to 10:30 p.m.; for international flights, from 4:00 a.m. to 10:30 p.m. After closing time, no service will be provided.
How do I access the Avianca Lounges service?
- You have access to: Avianca Lounges and Diamond Lounges domestic and international.
- To enter you must present: Your Avianca Boarding Pass, valid with a flight on the same day of access. You must be departing from the same airport where the Avianca Lounge you are entering is located. You must also present your official photo ID.
- You can enter accompanied by infants (under 2 years old) without restriction.
XL fare (executive promo) or upgrade
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Elite StatusFrom 7 February 2022 you must manage your Avianca Lounges tickets through Elite Points at no additional cost.
Note: Find out more about Elite Points at LifeMiles.com |
First Class
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Executive Cabin
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Star Alliance GoldYou must have a current Star Alliance Gold status and be flying with an Avianca group airline or another Star Alliance airline.
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You must have a valid Star Alliance Lounge membership and be flying with an Avianca group airline or another Star Alliance airline.
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Scotiabank Colpatria Infinite Avianca LifeMiles (Elite Points)
- You have access to: Domestic and international Avianca Lounges.
You must show:
- Passholder boarding pass when travelling with an Avianca group airline or another Star Alliance airline, valid with a flight on the same day of access. Your flight must originate from the same station (airport) as the Avianca Lounge you wish to enter.
- Official identity card with photograph
- Indicate at the Lounge counter your frequent flyer number associated with your Scotiabank Colpatria Infinite Avianca LifeMiles card.
Guests: You may enter accompanied by up to two (2) infants under 12 years of age. If you have more guests, you will need to redeem Elite Points for access.
All guests/accompanying persons must also meet the departure airport and flight date requirements in the same manner as the card-carrying passenger.
Banco Promérica Guatemala, Banco Cucatlán El Salvador, Banco Ficohsa Honduras, Banco Ficohsa Nicaragua, Scotiabank Costa Rica and Scotiabank Panama.
The traveller must be the holder of a valid Avianca LifeMiles Platinum credit card and be flying with an Avianca group airline.
- You have access to: To the Avianca Lounge in El Salvador.
You must present:
- Passholder's boarding pass travelling with an airline of the group, valid with a flight on the same day of access. Passengers must have their flight originating from the same station (airport) as the Avianca Lounge they wish to enter.
- Official identity document with photograph.
- Avianca LifeMiles Platinum Credit Card.
Guests: Not applicable.
Access with your Plaza Premium Group products
- To access you must have a current, valid, and eligible card of these programs.
- The number of entrances will depend on the product you have purchased with your bank, or directly with Plaza Premium Group.
- The use of the card is personal and non-transferable.
- If you enter with guests, their entry will be subject to the availability of tickets that the holder has with their agreement.
- To access you must have a current, valid, and eligible card of these products.
- The number of entrances will depend on the product you have purchased with your bank.
- The use of the card is personal and non-transferable.
- It is only valid for the main client; it is not entitled to guests. Infants (under 2 years old) can access with the main client at no cost.
- Applies to clients traveling with any airline.
- The boarding pass must be in the name of the cardholder and must correspond to a flight departing from the origin airport where the VIP Lounge is located with the same flight date as the day you are entering the Lounge.
- If you want to enter with guests, you can buy the entrance directly at the counter.
You must check with your bank if your credit card has access to the Avianca Lounges.
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Prices:
Avianca Lounges Bogotá Domestic and International | COP 164.000 o 2.800 miles |
Avianca Lounge El Salvador | USD 40 o 2.800 miles |
Avianca Lounges Medellín | COP 164.000 o 2.800 miles |
Avianca Lounges Cali and Cartagena | COP 143.500 o 2.300 miles |
Avianca Lounge Bucaramanga and Barranquilla | COP 123.000 o 2.000 miles |
*Prices already include VAT. Published prices do not include discounts. We do not accept cash payment.
- The entrance to Avianca Lounges is a pass to access VIP lounges determined by Avianca and enjoy the services available in them, such as food, drinks and spirits, work areas, rest areas, TV, free internet, convenience and comfort during waiting at the airport (depending on the lounge)
- The acquisition of the ticket to Avianca Lounges will be available through the sales channels determined by Avianca, which may change without prior notice. Prices, payment methods and sales channels can be consulted here.
- The entrance to Avianca Lounges is valid for a single use, in the selected lounge, on the selected day (it must be the day of the flight, since the passenger must present their boarding pass at the reception of each lounge).
- All entry, permanence and use of the services provided in the lounges, acquired through the entrance to Avianca Lounges, is subject to the Regulation of Conditions of Access and Use of Avianca Lounges, available here, in which the client declares to know and oblige to comply. Failure to comply with said regulation will have the consequences established therein.
- The entrance to Avianca Lounges is personal and non-transferable.
- The client must consult the opening hours of the selected Lounge prior to purchasing the ticket to Avianca Lounges, since the Lounges may not be open during the operation of 100% of the flights. You can check the schedules of each Avianca Lounge here. Customers who wish to purchase tickets to Avianca Lounges on site, their entry will be subject to the occupancy of the Lounge.
- Customers who purchase tickets to Avianca Lounges, in the VIP room, will not be able to request a refund after 5 minutes of entering the Lounge.
- Customers will be able to purchase the entrance to Avianca Lounges on site, through the redemption of miles. The miles to be deducted will depend on each Lounge, you can check the prices per room here.
- For customers who purchase entry to Avianca Lounges on site, through the redemption of miles, these will be discounted immediately.
- Customers who purchase tickets to Avianca Lounges in the VIP lounge, through the redemption of miles, will not be able to request their reimbursement after 5 minutes of entering the lounge.
- Access to the Avianca Lounges is subject to availability. The hours of operation of the Avianca VIP Lounges as well as the services, amenities and benefits offered there may change without prior notice. Members must know and comply with the Regulations for Access and Use of Avianca Lounges available here. It is the responsibility of each client to review said regulation and comply with it under penalty of being subject to the sanctions established therein.