¿How can I access the Avianca Lounges?

If you are a LifeMiles member or traveling on one of the Star Alliance airlines, you can access our lounges at domestic and international airports where available, presenting your boarding pass and ID. You can also purchase your ticket directly at the airport by visiting our Avianca Lounges.

How do I access the Avianca Lounges service?

Executive Cabin
XXL fare (full fare)
  • You have access to: Avianca Lounges and Diamond Lounges domestic and international.
  • To enter you must present: Your Avianca Boarding Pass, valid with a flight on the same day of access. You must be departing from the same airport where the Avianca Lounge you are entering is located. You must also present your official photo ID.
  • You can enter accompanied by infants (under 2 years old) without restriction.

XL fare (executive promo) or upgrade

  1. You have access to: Avianca Lounges domestic and international.
  2. To enter you must present: Your Avianca Boarding Pass, valid with a flight on the same day of access. You must be departing from the same airport where the Avianca Lounge you are entering is located. You must also present your official photo ID.
  3. You can enter accompanied by infants (under 2 years old) without restriction.
Avianca LifeMiles

Elite Status

From 7 February 2022 you must manage your Avianca Lounges tickets through Elite Points at no additional cost.

  1. You have access to:Any of our domestic or international lounges in Colombia and El Salvador for you or your travel companions, redeem anytime before your flight.
  2. To enter you must: Redeem your Elite Points from LifeMiles.com in the "Travel" section, or from your LifeMiles App to avoid queues. You can also manage your access directly at the Avianca Lounges prior to your entry. 
  3. You can redeem your Elite Points for you and all your flight companions .

Note: Find out more about Elite Points at LifeMiles.com

Star Alliance

First Class

  1. You have access to: Avianca Diamond domestic and international Avianca Lounges and domestic and international Avianca Lounges.
  2. To enter you must present: Avianca Boarding Pass, valid with a flight on the same day of access. You must be departing from the same airport where the Avianca Lounge you are entering is located. You must also present your official photo ID.
  3. You may enter accompanied by up to one guest, who must be travelling on the same flight as you. You may also accompany infants (under 2 years of age) without restriction.

Executive Cabin

  1. You have access to: Avianca Diamond domestic and international Avianca Lounges and domestic and international Avianca Lounges.
  2. To enter you must present: Avianca Boarding Pass, valid with a flight on the same day of access. You must be departing from the same airport where the Avianca Lounge you are entering is located. You must also present your official photo ID.
  3. You may enter accompanied by up to one guest who must be travelling on the same flight as you. Also accompanied by infants (under 2 years of age) without restriction.

Star Alliance Gold

You must have a current Star Alliance Gold status and be flying with an Avianca group airline or another Star Alliance airline.

  1. You have access to: Avianca Lounges domestic and international.
  2. To enter you must present: Avianca Boarding Pass, valid with a flight on the same day of access. You must be departing from the same airport where the Avianca Lounge you are entering is located. You must also present your official photo ID. If for any reason your status is not eligible in the lounge, you must present your Star Alliance Gold membership card.
  3. You may be accompanied by up to one guest who must be travelling on the same flight as you and infants (under 2 years of age) without restriction.
Star Alliance Lounge

You must have a valid Star Alliance Lounge membership and be flying with an Avianca group airline or another Star Alliance airline.

  1. You have access to: Avianca Lounges domestic and international.
  2. To enter you must present: Avianca Boarding Pass, valid with a flight on the same day of access. You must be departing from the same airport where the Avianca Lounge you are entering is located. You must also present your official photo ID. If for any reason your status is not eligible in the lounge, you must present your Star Alliance Lounge membership card.
  3. You may be accompanied by up to one guest who must be travelling on the same flight as you and infants (under 2 years of age) without restriction.
Other ways to access Avianca Lounges

Scotiabank Infinite LifeMiles

You must be the holder of a valid Scotibank Colpatria Infinite Avianca|Lifemiles card, have the Silver status granted for the use of this card and be flying with an Avianca group airline.
  • You have access to: Domestic and international Avianca Lounges. 

You must show:

  • Passholder boarding pass when travelling with an Avianca group airline or another Star Alliance airline, valid with a flight on the same day of access. Your flight must originate from the same station (airport) as the Avianca Lounge you wish to enter.
  • Official identity card with photograph
  • QR received from the bank or silver status QR, downloaded from the Lifemiles app with valid access for having Silver status by having your Scotibank Colpatria Infinite Avianca|Lifemiles Card.

Guests: You may enter accompanied by infants (under 2 years of age) without restriction.

All guests/accompanying persons must also meet the departure airport and flight date requirements in the same manner as the card-carrying passenger.

Banco Promérica Guatemala, Banco Cucatlán El Salvador, Banco Ficohsa Honduras, Banco Ficohsa Nicaragua, Scotiabank Costa Rica and Scotiabank Panama.

The traveller must be the holder of a valid Avianca LifeMiles Platinum credit card and be flying with an Avianca group airline. 

  • You have access to: To the Avianca Lounge in El Salvador. 

You must present: 

  • Passholder's boarding pass travelling with an airline of the group, valid with a flight on the same day of access. Passengers must have their flight originating from the same station (airport) as the Avianca Lounge they wish to enter.
  • Official identity document with photograph.
  • Avianca LifeMiles Platinum Credit Card.

Guests: Not applicable.

Access with your Dragon Pass or Plaza Premium Group cards

Customers with Dragon Pass and Plaza Premium Group cards are welcome in our Avianca Lounges.
  • To get your ticket you must have a current, valid and eligible card from these programmes.
  • The number of tickets will depend on the product you have purchased with your bank, or directly with Dragon Pass or Plaza Premium Group.
  • The use of the card is personal and non-transferable.
  • If you enter with guests, their entry will be subject to the availability of tickets that the ticket holder has with their agreement.
To find out if your credit card has access to Avianca Lounges, you should check with your bank, as well as the prices that the use of these cards via the bank agreement may generate.
Services included while you board your flight
  • Wifi access
  • Soft drinks
  • Working areas
  • Variety of food
  • Spirits
  • Coffee station
  • Shower service
  • Snacks
  • Avianca Biocare
  • Access to printed and digital reading material
  • Films, sports or news on TV screens
  • sibility to apply for promotions or changes of chairs where applicable
  • Family zones
Buy your ticket to the Avianca Lounges ¿How to access? Terms and Conditions Biosecurity Protocols
You can buy your pass directly at the entrance of our VIP lounges that are at the destination airport by paying with a credit card, debit card or miles. Learn more details so you can enjoy this service.

Prices:

Avianca Lounges Bogotá Domestic and International COP 152.000 o 2.800 miles
Avianca Lounge El Salvador USD 40 o 2.800 miles
Avianca Lounges  Medellín COP 152.000 o 2.800 miles
Avianca Lounges Cali and Cartagena COP 133.000 o 2.300 miles
Avianca Lounge Bucaramanga and Barranquilla COP 114.000 o 2.000 miles

Buy now

Applies to passengers traveling on Avianca flights for purchases with debit and credit cards. If you buy with miles you can travel on any airline. Prices already include VAT.

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