Can I purchase medical assistance for my trip?

Yes, through the comprehensive passenger solutions program, in alliance with Iké Asistencia, you can purchase medical assistance and travel safely to your international destination. This service includes a virtual doctor, COVID-19 protection, and 24/7 global coverage. Here are the advantages for you and your family when you purchase your travel assistance with Avianca Travel Assistance

Benefits and advantages


  • Assistance to pregnant women.
  • Accident and sickness cover: 1 event up to USD 50,000 for international travel and up to USD 15,000 for domestic travel (Ecuador and Colombia) Includes COVID cover - 19.

Legal Support / Assistance

Guidance-free and unlimited telephone counseling with a lawyer in case of theft or loss of documents or if you are responsible for an accident. 


  • Compensation for lost luggage: 1 event up to 1,200 USD.
  • Compensation for delayed baggage delivery (more than 8 hours): 1 event up to 220 USD.Baggage damage: 1 event up to 220 USD.


  • Early return or baggage tracing: 1 event, single economy class flight.
  • Medical transport by land in case of serious illness or accident to the nearest health center: 1 event up to USD 18,000.
  • Transfer of a family member due to the convalescence of the cardholder: 1 event for up to USD 1,700.
  • Payment for the stay of a family member due to the convalescence of the cardholder: 1 event up to 360 USD per night for up to 3 nights.
  • International or domestic repatriation or funeral transfer: 1 event up to USD 5,000.


  • For illnesses including COVID-19.
  • Unlimited free medical advice by telephone.
  • Drug coverage: 1 event up to 3.00 USD.
  • Medical to your hotel room is unlimited and free of charge.
  • Emergency dental care: 1 event for up to USD 2,800.
  • Unlimited ambulance service free of charge.

Get it now


See terms and conditions (applies to passengers flying on Avianca routes).

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