How can I request an upgrade to Business Class?

If you are looking to upgrade to business class for a more comfortable flight experience, we have several options for you to do so before your trip
Learn about the requirements and conditions that you must consider doing it in advance:
Upgrade with Plusgrade Last minute upgrade at the airport

To offer a Plusgrade upgrade, you must have your booking information and complete the following step-by-step process:

  1. Submit your upgrade offer up to 4 hours before your flight.

  2. Select the amount you would like to pay for the upgrade of the route you have chosen.

  3. Enter your payment information. 

    • If the upgrade is granted, the offer amount will be charged to your card; otherwise, there will be no charge.
  4. Between 72 and 2 hours before the flight, Plusgrade selects the winners of the auction.
Your credit card was charged, and you did not receive the upgrade?
  • If you made an offer for an upgrade and your offer is selected,  the system will generate a temporary authorization hold in the credit card for the total amount of the offer, and you may have received an SMS with the amount. This will show as a “pending” charge in your bank account.
  • On rare occasions due to system instability the upgrade cannot be processed,  in these cases, the temporary authorization hold will leave the card within 5-10 business days.  The exact time frame varies with each card issuer, and each card issuer has control over when those charges will be withdrawn or reversed.
  • Rest assured, this amount has not and will not be charged.

Enjoy its benefits! 

  • Carry up to 2 pieces of 32 kg baggage.
  • You will have priority check-in.
  • Receive priority boarding and disembarking at the time of your flight.
  • Access to the business class menu on applicable flights.
  • If you want to access our Avianca Lounges, you will be able to do so in the cities where they are available.
Refund conditions

There will be no refunds for offers accepted by Avianca. The only exceptions whereby the upgrade payment will be reimbursed are:

  • Canceled flights. 
  • Re-accommodation: If Avianca makes a re-accommodation arrangement to move the passenger to another flight and there is no availability in Business Cabin to comply with the passenger Upgrade.
  • Others: If the upgrade offer was accepted, but a seat could not be assigned in the business class cabin due to reasons attributable to Avianca, including but not limited to aircraft changes, connecting flight delays that prevent the passenger from making a connection with the flight in which they have the upgrade, among other causes.

The refund request must be made no later than 3 months after the flight date. If the refund is approved, the amount paid by the passenger in relation to the upgrade will be refunded to the credit card that was used to pay for the offer. The refund must be requested through this form.

​If the refund is approved, it will be processed in the same currency used to pay for the upgrade. The amount refunded will be the total amount paid for the upgrade, however, bank or transactional charges will not be refunded.

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