How can I request an upgrade to Business Class?

banner-secundario-acceso-clase-ejecutiva-nuevo.pngYou can enter avianca.com in the section of Upgrade to Business Classselect the route of your journey, enter the amount you wish to pay to participate in the auction, and place your bid. Below you will find the steps you need to consider to participate in the auction. 

Steps to apply for promotion

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  1. Make your promotion offer

    Choose the amount, in addition to the value of your ticket, that you would like to pay for the upgrade for each leg of your journey. The offer only applies to the journey you select.

  2. Enter your payment information

    Enter your credit card details. If the promotion is granted, the amount of your offer will be charged to your card, otherwise, there will be no charge.

  3. Check and send

    Verify that the information entered is correct and make your offer.

  4. Confirmation of message received

    We will send you an email to confirm that we have received your offer.

  5. Status of your offer

    Prior to your trip, you will receive an email from us no later than 24 hours before your trip, confirming whether your offer has been accepted. If it is, you will be charged for the upgrade. If not, you will pay nothing and keep your current seat.

Types of promotion

Instantaneous Upgrade Last minute airport upgrade 
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Call (+57) 601 489-8306 or 01800 518-5239 (toll-free from Colombia) between 72 and 25 hours prior to your flight departure and request your upgrade to Business Class.


Terms and Conditions
  • The upgrade sale will not apply to codeshare flights or flights operated by an airline other than Avianca.
  • Upgrade sales are on the "I" class only, subject to availability on each flight.
  • For the following tickets promotion sales do not apply:
    • Class of Service X and N tickets
    • Employee or benefit tickets
  • By purchasing the upgrade to Business Class the passenger has these benefits:
    • More space and comfort in your seat
    • Documentation at the counters
    • Priority of approach
    • Priority baggage handling
    • Business Class Baggage Allowance
  • The promotion fee and applicable taxes are: non-refundable, non-transferable, and non-endorsable.
  • In the event that the airline cancels your flight, every effort will be made to provide you with Business Class space on the flight on which you are given protection for the same route (subject to availability).
  • If it is not possible to offer you Business Class space, the passenger will travel in the class originally purchased and the upgrade can be used for an onward journey.

Benefits of Business Class travel

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  • Increased comfort with reclining seats, more space, and electrical connections.
  • Priority boarding and alighting at the time of your flight.
  • Attention at special counters for the delivery of documentation and luggage.
  • More baggage and priority boarding so you have everything you need.
Refund conditions

There will be no refunds for offers accepted by Avianca. The only exceptions whereby the upgrade payment will be reimbursed are:

  • Cancelled flights. 
  • Re-accommodation: If Avianca makes a re-accommodation arrangement to move the passenger to another flight and there is no availability in Business Cabin to comply with the passenger Upgrade.
  • Others: If the upgrade offer was accepted, but a seat could not be assigned in the business class cabin due to reasons attributable to Avianca, including but not limited to aircraft changes, connecting flight delays that prevent the passenger from making a connection with the flight in which they have the upgrade, among other causes.

If the refund is approved the amount paid by the passenger in relation to the upgrade will be refunded to the credit card that was used to pay for the offer. The refund must be requested through the contact center. 

​If the refund is approved, it will be processed in the same currency used to pay for the upgrade. The amount refunded will be the total amount paid for the upgrade, however, bank or transactional charges will not be refunded.

You did not receive the Plusgrade upgrade, but your credit card was charged
  • If you made an offer for an upgrade and your offer is selected,  the system will generate a temporary authorization hold in the credit card for the total amount of the offer and you may have received an SMS with the amount.  This will show as a “pending” charge in your bank account.
  • On rare occasions due to system instability the upgrade cannot be processed,  in these cases, the temporary authorization hold will leave the card within 5-10 business days.  The exact time frame varies with each card issuer and each card issuer has control over when those charges will be withdrawn or reversed.
  • Rest assured this amount has not and will not be charged.
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