What is the flexibility policy?

We know that your plans can change, so we offer you options to make the change you need, whether you have already bought a ticket or want to buy a new one.

We now have more flexible policies according to the date of purchase of your ticket, so that you can manage your trips with peace of mind. If you have already defined a new travel date and route, you can make the change yourself at avianca.com. If your ticket is about to expire and you still don't know when or where to travel, request an Avianca UATP Card which will be charged for the same value of your ticket and you can check the balance in MyAvianca.

Note:The above applies for customers who are within the reservation, if the ticket was purchased in our direct channels: contact center, avianca.com and points of sale, with routes not flown due to flight cancellation from March 4 and until October 31, 2020.

Manage the change of your flight taking into account the following conditions:

Flights purchased in 2020

If you purchased before 31 August 2020 to fly between 04 March 2020 and 31 October 2020.

  • You can change your ticket on all routes operated by Avianca, in sizes XS, S, M, L, XL or XXL before 31 Dec 2021 Fare difference exemptions apply , only if you reprogram it to fly before 30/Nov/20 on the same route or to common points. There is no change fee  if you reschedule your flight before Dec 31, 2021. You may make multiple changes before November 30, 2020 or one (1) change after December 1, 2020.

If you purchased between 04 March and 31 August 2020 regardless of the flight date.

  • You can change your ticket on all routes operated by Avianca, in sizes XS, S, M, L, XL or XXL before December 31, 2021 Fare difference exemptions apply , only if you reschedule your ticket to fly before 30 November 2020 on the same route or to common points. There is no change fee if you reschedule your flight before December 31, 2021You may make multiple changes before 30 November 2020 or one (1) change after 01 December 2020.

If you purchased between 01 and 30 September 2020 regardless of flight date*.

  • You can change your ticket on all routes operated by Avianca except domestic routes in Colombia and Ecuador, flights between North and Central America and flights between Central American countries, in sizes XS, S, M, L, XL or XXL before December 31, 2021 Fare difference waivers apply , only if you reschedule to fly before 30 November 2020 on the same route or to common points. There is no change fee if you reschedule your flight before December 31, 2021. You may make multiple changes before 30 November 2020 or one (1) change after 01 December 2020.
  • For domestic routes in Colombia and Ecuador, flights between North and Central America and flights between Central American countries in sizes XS, S, M, L, XL or XXL before 31 Dec 2021. No fare difference waivers apply. There is no change fee if you reschedule your flight before 31 December 2021. You can make only one change.

If you purchased between 01 October and 30 November 2020, regardless of flight date*.

  • You can change your ticket on all routes operated by Avianca except domestic routes in Colombia and Ecuador, flights between North and Central America and flights between Central American countries, on XS, S, M, L, XL or XXL sizes before 31 Dec 2021. No fare difference waivers apply. No change fee if you reschedule your flight prior to December 31, 2021. You can make one (1) change.
  • For domestic routes in Colombia and Ecuador, flights between North and Central America and flights between Central American countries on M, L, XL or XXL sizes before 31 Dec 2021. No fare difference waivers apply. There is no change fee if you reschedule your flight before December 31, 2021. You can make one (1) change.

If you purchased between 01 December 2020 and 31 December 2020, regardless of flight date*.

  • You can change your ticket on all routes operated by Avianca except domestic routes in Colombia and Ecuador, flights between North and Central America and flights between Central American countries, on XS, S, M, L, XL or XXL sizes before 31 Dec 2021. No fare difference waivers apply. No change fee if you reschedule your flight before December 31, 2021. You can make one (1) change.
  • For domestic routes in Colombia and Ecuador, flights between North and Central America and flights between Central American countries on M, L, XL or XXL sizes before 31 Dec 2021. No fare difference waivers apply. There is no change fee if you reschedule your flight before December 31, 2021. You can make only one change.

*Note

If you do not wish to travel on the original date of your ticket, you may leave your reservation open and change your flight to a later date, if the size you have purchased allows it. Remember that you must request to postpone and change your flight prior to the original date (maximum 24 hours in advance); if you do not do so before this date, charges and/or fare difference may apply. Conditions apply.

 

Flights purchased in 2021

Tickets purchased between 01 March and 31 March 2021 regardless of flight date*.

  • You can change your ticket on all routes operated by Avianca except routes from Argentina, Bolivia, Brazil, Chile, Paraguay and Uruguay, in sizes XS, S, M, L, XL or XXL before 31 December 2021. Fare difference waivers do not apply. You have a change fee waiver if you reschedule your flight before December 31, 2021. You may make three (3) changes.
  • For routes from Argentina, Bolivia, Brazil, Chile, Paraguay and Uruguay, Under waiver 10385 on XS, S, M, L, XL or XXL sizes before 31 Dec 2021. Fare difference waivers apply until 31 Dec 2021 blackout applies. No change penalty if you reschedule your trip before December 31, 2021. You can make three (3) changes.

Tickets purchased between 01 April and 19 October 2021 regardless of flight date*.

  • If you purchased between 01 April and 30 June, you can change your ticket on all routes operated by Avianca on XS and S sizes before 31 Dec 2021 Fare difference exemptions do not apply.You have a change penalty exemption if you reschedule your trip before December 31, 2021. You may make up to three (3) changes.
  • If you purchased between 01 April and 31 August, you can change your ticket on all routes operated by Avianca, on M, L, XL and XXL sizes until the ticket expires Fare difference exemptions do not apply. You are exempt from change penalties until the ticket expires. You can make up to three (3) changes.
  • If you purchased between 01 September and 19 October, you can change your ticket on all routes operated by Avianca, on M, L, XL and XXL sizes until the ticket expires Fare difference exemptions do not apply.You are exempt from change penalties until the ticket expires. You can make up to one (1) change.

Note

If your customers do not wish to travel on the original date of their ticket, they can leave their reservation open and reschedule the flight at a later date, taking into account that the size purchased allows it. Remember that they must request the postponement and reschedule the flight before the original date (maximum 24 hours before the original date); if not done before this date, charges for itinerary changes and / or fare difference may apply. Conditions apply.

Total or partial redemption of tickets with LifeMiles
  • If you redeemed your ticket before August 31, 2020 to fly between March 4 and October 31, 2021. Applies to all routes operated by Avianca with a rescheduling date before December 31, 2021. Fare difference exemptions apply , only if you reschedule to fly before November 30, 2020 on the same route or to common points. You have no change penalty if you reschedule your travel before 31 December 2021. You may make multiple changes before 30 November 2020 or one (1) change after 01 December 2020.
  • If you redeemed your ticket between 01 September and 31 December 2020 regardless of the flight date. Applies to all routes operated by Avianca with a reaccommodation date before 31 December 2021. Fare difference waivers do not apply. You have a change penalty exemption if you reschedule your trip before December 31, 2021. You may make one (1) change.
  • If you redeemed your ticket between 01 January and 31 August 2021 regardless of the flight date. Applies to all routes operated by Avianca with a reaccommodation date before 31 December 2021. Fare difference waivers do not apply. You have a change penalty exemption if you reschedule your trip before December 31, 2021. You may make up to three (3) changes.
  • If you redeemed your ticket between 01 September and 19 October 2021 regardless of the flight date. Applies to all routes operated by Avianca with a reaccommodation date of 12 months from the redemption date. Fare difference waivers do not apply. You have a change penalty exemption if you fly before the maximum reaccommodation date. You may make one (1) change.

Important

  • If your ticket was redeemed with miles, you have not used it and it is less than one (1) year old, you can change the itinerary (date and time), change the route of travel or request a refund of miles. Partially used tickets or tickets with an issue date of more than one (1) year allow you to change the itinerary (date and time) only, no rerouting or reimbursement is allowed.
  • Mileage tickets redeemed with Avianca are not subject to availability in the same fare class you purchased; in the case of tickets redeemed with one of our partner airlines, the change requires availability in the same class you purchased.
  • The voucher does not apply to tickets redeemed with miles. If you have entered a booking code for a ticket redeemed with miles in the voucher link, you should be aware that the message you receive in response does not apply to this type of ticket.

What is a waiver?

A waiver is an application you can make when you are unable to travel and require a change of itinerary without penalty.

Requirements for applying for a waiver

You can apply for a waiver as long as you meet at least one of the following conditions:

  • Illness or medical incapacity
  • Death
  • Loss or theft of documents
  • Legal formalities
  • Adoption process
  • Migratory conditions
  • Name correction
  • Covid-19 positive or close contact case

Apply online by filling out the waiver form below:

Spanish form

English form

Portuguese form

Important

To initiate a waiver application process, you must be sure to attach the necessary documentation supporting the condition you are reporting that prevents you from travelling.

You may also be interested in:

What is the Avianca UATP Card?

How can I use the Avianca UATP Card?

 

 

 

 

Was this article helpful?
753 out of 4665 found this helpful
still have questions image

Do you have any further questions?