How can I use my baggage voucher?

Here are some recommendations for redeeming your voucher for irregularities with your baggage, which apply to Spain, the United States, London, Chile and other countries.

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Recommendations for use
  • It can be redeemed through the Contact Centre (only in the name of the cardholder) or at the sales offices on presentation of your voucher and identification document. It cannot be redeemed at travel agencies or on our website
  • This EMD can only be transferred to a relative of first degree of consanguinity (Spouse, Child, Father or Mother), for which a photocopy of the documents of the holder and the relative must be presented, as well as the EMD signed by both. It is not necessary for the holder to be present.
  • For transfer to the spouse, the Civil Register of Marriage, Extrajudice or Certificate of Marital Union is required.
  • It will only be possible to transfer the EMD once, i.e. from the holder to a family member, the receiving family member will not be able to transfer it again.
  • If there is a balance in favour, a new compensation will be issued in the name of the holder of the DME and this will be governed by the same conditions and validity of the initial compensation.
  • The value of the EMD/MPD is paid in the local currency of the country of redemption using the prevailing exchange rate, which applies for ticket sales. 
  • The person in whose name this voucher is issued is responsible for its security and proper use, the airline issuing the EMD/MPD is not responsible for its loss or misuse. 
  • In caseof loss of this voucher, please contact our Contact Center

Other coupons their use and redemption

Voluntary denied boarding, cancellations, delays and restricted seating

Applies to Spain, USA, London, Chile and other countries.

Recommendations for redeeming vouchers Restrictions on use Proof of delivery, acceptance of conditions and waiver
  • It can be redeemed at our Contact Center (only in the name of the cardholder) or at our sales offices on presentation of your voucher and identification document. It cannot be redeemed at travel agencies or on our website.
  • This EMD can only be transferred to a relative of first degree of consanguinity (Spouse, Child, Father or Mother), for which a photocopy of the documents of the holder and the relative must be presented, as well as the EMD signed by both. It is not necessary for the holder to be present.
  • For transfer to the spouse, the Civil Register of Marriage, Extrajudice or Certificate of Marital Union is required.
  • It will only be possible to transfer the EMD once, i.e. from the holder to a family member, the receiving family member will not be able to transfer it again.
  • The value of the EMD/MPD is paid in the local currency of the country of redemption using the prevailing exchange rate, which applies for ticket sales.
  • In case of a credit balance, a new compensation is issued in the name of the original holder of the EMD/MPD and is governed by the same conditions and has the same validity as the initial compensation.
  • The person in whose name this voucher is issued is responsible for its security and proper use, the airline issuing the EMD/MPD is not responsible for its loss or misuse.
  • In caseof loss, please contact our Contact Center.
Involuntary denial of boarding Spain, London and Chile
Recommendations for redemption Restrictions on use Proof of delivery, acceptance of conditions and waiver
  • It is redeemable in cash. You must present yourself at a sales office with your voucher and identification document. Depending on the money available in the cash desk, the total value of the compensation will be delivered.
  • If you do not wish to be reimbursed in cash, the sales agent will ask for your bank details in order to process the payment by bank consignment and you will be notified of the dates on which you will receive your money.
  • It can only be used by the holder of the compensation.
  • If the holder is a minor, only the parents can collect the compensation by proving their relationship (copy of birth certificate or civil registry and identity card of the parents).
  • It cannot be redeemed at travel agencies, contact centres or on our website.
  • The value of the EMD/MPD is paid in the local currency of the country of redemption using the prevailing exchange rate, which applies for ticket sales.
  • The person in whose name this voucher is issued is responsible for its security and proper use, the airline issuing the EMD/MPD is not responsible for its loss or misuse.
  • In case of loss, please contact ourContact Center.
Involuntary denial of boarding United States and other countries
Recommendations for redeeming vouchers Restrictions on use Proof of delivery, acceptance of conditions and waiver
  • It can be redeemed at our Contact Center (only in the name of the cardholder) or at our sales offices on presentation of your voucher and identification document. It cannot be redeemed at travel agencies or on our website.
  • This EMD can only be transferred to a relative of first degree of consanguinity (Spouse, Child, Father or Mother), for which a photocopy of the documents of the holder and the relative must be presented, as well as the EMD signed by both. It is not necessary for the holder to be present.
  • For transfer to the spouse, the Civil Register of Marriage, Extrajudice or Certificate of Marital Union is required.
  • It will only be possible to transfer the EMD once, i.e. from the holder to a family member, the receiving family member will not be able to transfer it again.
  • In the event ofa credit balance, a new offset is issued in the name of the original EMD/MPDholder and this is governed by the same conditions and has the same validity as the initial offset and is paid in the local currency of the country of redemption using the current exchange rate applicable for ticket sales.
  • The person in whose name this voucher is issued is responsible for its security and proper use, the airline issuing the EMD/MPD is not responsible for its loss or misuse. 
  • In case of loss, please contact our Contact Center
  • From the date of issue you have one year to redeem the coupon.
 
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