Did you have a problem with your online purchase?

Don't worry! If you had any inconvenience when making your reservation, ask for help and we will contact you so that you can finalize your purchase on avianca.com.

Below, you can see the cases in which we can help you:

  • Disconnection at checkout.
  • Error when loading your data.
  • A problem has not allowed you to end the purchase.
  • You do not receive your ticket: You have made the purchase and your money has been debited and you still do not receive your ticket in the confirmation email.
  • Double charge: you have two charges for the same amount in your account.

Online purchase support

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