You can request a refund for your ticket by going to refunds on our website and doing it yourself. Below we show you how you can make your refund using the tools we have at your disposal. Remember to always check the conditions that apply to the type of fare you chose when you bought your ticket.
New for your reimbursements
If you made a refund request and received it on your Avianca UATP Card, you can request an exchange and receive the money for your purchase, when you do not want to use the card. The above applies only for tickets not purchased in Colombia.
What is a waiver?
A waiver is a request you can make when you are unable to travel and require a flight change without charge, provided you meet at least one of the following conditions:
You can apply online by filling out the exemption form below:
When does a waiver not apply to me?
Additional services and refunds
Asof 15 November 2021, no additional services may be reimbursed in markets within the Avianca network, regardless of the size purchased.
In case of involuntary events, these products can be used as a form of payment for the purchase of tickets, the same service or any other additional airline service.The additional services issued until 14 November 2021 maintain their repayability status as applicable.
To be taken into account