Our priority is for you to travel in comfort and have the best experience before, during and after your flight. When your baggage exceeds the suggested dimensions and weight, you will be charged an additional "overweight" and "oversize" fee for your baggage to be transported. This charge will apply to all bags that are over the standard dimensions.
We inform you about the conditions and rates for this type of baggage:
| Permitted | Colombia | Ecuador |
|---|---|---|
| Oversize | COP 100.000 per piece |
USD 25 per piece |
| Overweight |
COP 90.000 per piece |
USD 15 per piece |
The fares listed in the table are airport fares including taxes.
| Destinations | Oversize | Overweight |
|---|---|---|
|
Between the United States, Canada and Costa Rica, Nicaragua and Honduras |
USD 235 | USD 150 |
|
Between United States, Canada and Belize, El Salvador, Guatemala, Panama |
USD 235 | USD 150 |
|
Between Central American countries |
USD 235 | USD 150 |
| Between Central and South America | USD 235 | USD 150 |
|
To and From Caribbean |
USD 235 |
USD 150 |
|
Between South American countries |
USD 235 |
USD 150 |
|
To and from Europe |
EUR 240 | EUR 100 |
|
Between the United States, Canada and Bolivia, Brazil, Argentina, Uruguay, Paraguay, Chile |
USD 260 |
USD 150 |
| Between United States, Canada, Colombia, Ecuador and Peru | USD 260 |
USD 150 |
|
Between Mexico and Colombia, Ecuador and Peru |
USD 260 |
USD 150 |
|
To and from Mexico |
USD 235 | USD 150 |
The fares listed in the table are airport fares including taxes.
Remember the standard dimensions and weight for your hold baggage:
Maximum 158 linear centimetres, equivalent to the sum of the external dimensions (height+length+width) with a maximum weight of 23 kg per piece.
Need more luggage?
- Use our baggage calculator to find out your baggage fee and how much you can take on your next trip.
- Bring everything you need and travel in comfort by adding more luggage to your booking here:
Tips and recommendations for smooth travel:
- Arrive at the airport well in advance of your flight to check in your luggage.
- Remove the labels from previous flights and mark your luggage with the identification sticker. Remember to put your full personal details. You can request it at the check-in line.
- Check that the number of passwords corresponds to the number of bags delivered and keep them until they are requested at your destination.
- Make sure that the baggage tag matches the password that was given to you with your passport. Remember to keep it with you at all times.
- If you are unable to locate your luggage on arrival, you must notify a baggage handler before leaving the airport. They will explain the procedure for the delivery of your belongings. You can also use our luggage tracker.
- If you are travelling on a connecting flight, remember that your baggage will be checked through to your final destination only if all flights are part of a single ticket and contract of carriage. Otherwise, when you transfer, you must collect your baggage and check it in again for the next flight.
- At airports where possible, and if permitted by the authority, baggage documentation will be accepted up to 4 hours prior to departure. If permitted by customs regulations, baggage is checked through to the final destination.
- For international flights at the connection point (especially in the United States), you will have to collect your baggage, go through customs and hand it back to the airline.
- Remember that the airline does not have custody of the baggage during the entire journey. For this reason, the authorities of the countries/cities of origin and destination may carry out inspections. This process may cause delays in the delivery of the baggage.
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