What can I do if I forgot an item on the plane?

Did you forget something on the plane? Don't worry, here's what you can do to make sure you don't lose a valuable item. 

    1. Report your forgotten items through our Contact Centre or at the baggage office of the airport concerned.
    2. It is necessary to present your ID and boarding pass to claim a forgotten item at the Office or at the Baggage Office. If you are unable to claim it in person, you can send a signed letter of authorisation with a copy of your ID and that of the person you are authorising.

We will store your forgotten items or luggage for 2 months from the date we find your items or the luggage arrives. In the event that this time has passed and no one has claimed the forgotten belongings, they may be destroyed and we will no longer be liable for these items. 

Lost documents in Bogota

If you forgot any documents such as ID cards, passports, driver's licenses, among others, on the plane or in the Avianca Lounges at El Dorado Airport, contact the OPAIN Lost and Found office at (57)(1) 4397070 Ext. 5112. If the documents were found in a wallet, suitcase, bag or backpack, go to the Avianca baggage office located at the airport.

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