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Welcome to our Help Center! Find here, the most consulted topics and recommended articles.
Most consulted topics
What documents do I need to travel?
What are the Covid-19 health restrictions for travel?
What are Avianca's care and protection protocols?
Sports and special baggage
Restricted items in baggage
Problems with my baggage
Traveling to or from Brazil (MEDIF)
What are the requirements for travel if I have a special medical condition?
What should I do if I need special assistance services for my trip?
Can I travel with my wheelchair?
How is the food service on board?
Is there a medical guide for passenger transport?
Flying with kids
What do I need to consider when travelling with a baby or a minor?
How is the unaccompanied minors service?
Pets on board
How do I fly with my pet in the cabin?
How do I fly with my pet in the hold?
How can I reserve my seat?
What is Priority boarding and how does it work?
Discover our new onboard menu
¿How can I access the Avianca Lounges?
Avianca On Air: our in-flight entertainment service
Can I purchase medical assistance for my trip?
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